Creating and Managing a Support Ticket
If you have an issue with your YLHQ mail order, YLHQ Organizer, Return Mail service, List & Leads membership, or YLHQ account that can’t be solved using our website resources pages, please create a support ticket so that one of our agents can assist you.
Creating a ticket is beneficial to both parties as they allow us to document errors and make sure no bugs or issues go unnoticed. Helping us create a more seamless and enjoyable customer experience. They help us to get you to the right service agent the first time; not you bounce around from agent to agent.
Describe your issue to the best of your ability. We encourage you to use add a video or screen recording of the issue you are experiencing. You can also attach files involved with the issues. The more information the faster we can find a solution.
One of our agents will reach out to you with further questions or a resolution to your ticket.
If you need to review, edit, or close a support ticket. You can do so from your Ticket panel in your account dashboard.