YLHQ Return Policy

Store credit can only be used on YLHQ mail products

YellowLetterHQ.com has a no refund policy after proof has been sent. Delivery time is not guaranteed and dependent solely on U.S postal service guidelines and type of mail class you choose.

Yellow Letter HQ does not assume any responsibility for any error on approved proofs after direct mail has been mailed out. We will not resend mail at no cost. We will not refund under any reason.

Subscriptions are not refundable for any reason.

If you have a paid subscription, you can cancel any time up to 24 business hours before the end of the current billing period, otherwise, the subscription will automatically renew. Cancelling a subscription will still allow you to have full access to all features until the end of the current billing period. The request must be a support ticket.

Standard Mail– there is no guaranteed delivery time. (8-15 days)

First Class- there is no guaranteed delivery time. (1-3 days)

Yellow Letter HQ does not assume any responsibility for lost or stolen mail once delivered into the postal service mail stream.

Yellow Letter HQ is not responsible for your desired response rates, conversion of leads, unhappy customers that you send your mail to. Yellow Letter HQ prepares the mail on your behalf, for you… the customer’s specifications. We provide NO guarantee of results from your mail campaign.

The mail is assembled under the United States Post Office guidelines only. We are not responsible for delivering the mail. The United States Postal Service is, and Yellow Letter HQ provides no guarantees.

Subscription cancellation policy- No prorations on list source accounts. To cancel the subscription please create a ticket on the website.

Orders that remain unapproved or on hold for over 45 days will be cancelled and store credit will be issued to the account.

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