Refund Policy

Store credit can only be used on YLHQ mail products

YellowLetterHQ.com has a no refund policy after proof has been sent. Delivery time is not guaranteed and dependent solely on U.S postal service guidelines and type of mail class you choose.

Yellow Letter HQ does not assume any responsibility for any error on approved proofs after direct mail has been mailed out. We will not resend mail at no cost. We will not refund under any reason.

List Source accounts are not refundable for any reason.

Standard Mail– there is no guaranteed delivery time. (8-15 days)

First class- there is no guaranteed delivery time. (1-3 days)

Yellow Letter HQ does not assume any responsibility for lost or stolen mail once delivered into the postal service mail stream.

Yellow Letter HQ is not responsible for your desired response rates, conversion of leads, unhappy customers that you send your mail to. Yellow Letter HQ prepares the mail on your behalf, for you… the customers specifications. We provide NO guarantee of result from your mail campaign.

The mail is assembled under the United States Post Office guidelines only. We are not responsible for delivering the mail. The United States Postal Service is, and Yellow Letter HQ provides no guarantees.